Smoky Mountain LME/MCO | For Immediate Help Call 1-800-849-6127
For Customer Services, Call 1-888-757-5726                    For TTY Calls, contact Relay NC at 711
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Llame a 1-800-849-6127 para averiguar cómo obtener los servicios y el apoyo para la salud mental, discapacidades del desarrollo y abuso de sustancias las 24 horas del día, 7 días de la semana en su comunidad. Materiales en español para los miembros se puede solicitar llamando al número anterior.

Call 1-800-849-6127 to find out how to obtain services and support for mental health , developmental disabilities and substance abuse 24 hours a day, 7 days a week in their community. Materials in Spanish for members can be requested by calling the number above.

ATTENTION Innovations Waiver Participants and Providers
Notice of Class Action Settlement: In accordance with the NC Department of Health and Human Services' December 2014 settlement in L.S. v. Brajer, 5: 11-CV-354, please refer to the attached information regarding the Plan of Care (ISP) process for Innovations Waiver participants. To the extent that any of the information in this attachment is inconsistent with information appearing in any handbook or publication issued by Smoky Mountain LME/MCO, this Attachment supersedes any inconsistent information appearing in the handbook or publication.

Plan of Care (ISP) process for Innovations Waiver participants

How to Access Services Concern or Complaint?
Call 1-800-849-6127
24 hours a day, 7 days a week

For TTY Calls: NC Relay 711

To search for a provider, click here.
For help with a concern or complaint
call Customer Services at
1-888-757-5726

Service Denials Information
For Information related to appealing a service denial, please contact our Appeal Department at: 1-800-893-6246 (ext. 1400)

Important Documents

Consumer & Family Advisory Committee Consumer Rights, Empowerment & Advocacy

For more on Consumer Rights, Empowerment and Advocacy, please visit our Consumer Information page.

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Recovery
One of Smoky Mountain LME/MCO's guiding principles is that services should support each individual's potential for recovery, instill hope, empower consumers and support social inclusion. Providing supports and providing opportunities for personal development contribute to restoration of a meaningful life. Peer Support is often an integral component of recovery-based services.
Visit the Smoky Mountain LME/MCO Recovery Awareness Page
See the National Consensus Statement
on Mental Health Recovery
Peer Support Information
Serving individuals with mental health, developmental disability and substance use issues in
Alexander, Alleghany, Ashe, Avery, Buncombe, Caldwell, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, Watauga, Wilkes and Yancey counties
URAC Accredited Health Call CenterURAC Accredited Health Utilization ManagementURAC Accredited Health Network
For Immediate Help, Call 1-800-849-6127                    For Customer Services, Call 1-888-757-5726                    For TTY Calls, contact Relay NC at 711
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