Smoky Mountain LME/MCO | For Immediate Help Call 1-800-849-6127
For Customer Services, Call 1-888-757-5726                    For TTY Calls, contact Relay NC at 711
    Welcome to Smoky Mountain LME/MCO SMC TTY InformationSMC Calendar of EventsNews and AnnouncementsEmployment OpportunitiesContact UsHelp
2015 Smoky Mountain LME/MCO Health Plan Consumer & Family Handbook
Consumers and FamiliesService ProvidersCommunity PartnersFind a ProviderAbout Us
Customer Services
Consumer Information
How to Access Services
Housing Information
Supported Employment Information
Emergency Services
Caring For Every Child
CFAC Events Calendar
Geriatric and Adult Mental Health Specialty Team
System of Care
SMC Care Coordination Department
Human Rights Committee
SIS and Innovations Plus
Recovery Awareness
Community Events Calendar
Consumers and Families FAQ
Innovations Stakeholders Committee
Innovations Stakeholders Committee Application
Western Regional Partnership
SMC Key Management Contacts
2014-2015 Smoky Provider Directory (UPDATED 12/23/2014)
Transition to Community Living (DOJ Settlement)
Mission / Vision / Values
Smoky Mountain LME/MCO Procurement (RFPs and Bids)
SMC New You Can Use Newsletter
Organizational Plans
Helpful Links
SMC Commonly Used Acronyms
SMC Frequently Asked Questions
Directions to Regional Offices

Consumers’ privacy rights are addressed in Smoky Mountain LME/MCO’s Notice of Privacy Practices.

Sign Up for Email Updates from Smoky Mountain:
Email Newsletter icon, E-mail Newsletter icon, Email List icon, E-mail List iconGet Email Updates
For Email Marketing you can trust
Llame a 1-800-849-6127 para averiguar cómo obtener los servicios y el apoyo para la salud mental, discapacidades del desarrollo y abuso de sustancias las 24 horas del día, 7 días de la semana en su comunidad. Materiales en español para los miembros se puede solicitar llamando al número anterior.

Call 1-800-849-6127 to find out how to obtain services and support for mental health , developmental disabilities and substance abuse 24 hours a day, 7 days a week in their community. Materials in Spanish for members can be requested by calling the number above.


How to Access Services Concern or Complaint?
Call 1-800-849-6127
24 hours a day, 7 days a week

For TTY Calls: NC Relay 711

To search for a provider, click here.
For help with a concern or complaint
call Customer Services at

Service Denials Information
For Information related to appealing a service denial, please contact our Appeal Department at: 1-800-893-6246 (ext. 1400)

Important Documents


Consumer & Family Advisory Committee Consumer Rights, Empowerment & Advocacy

For more on Consumer Rights, Empowerment and Advocacy, please visit our Consumer Information page.

News and Announcements Upcoming Events

One of Smoky Mountain LME/MCO's guiding principles is that services should support each individual's potential for recovery, instill hope, empower consumers and support social inclusion. Providing supports and providing opportunities for personal development contribute to restoration of a meaningful life. Peer Support is often an integral component of recovery-based services.
Visit the Smoky Mountain LME/MCO Recovery Awareness Page
See the National Consensus Statement
on Mental Health Recovery
Peer Support Information
URAC Accredited Health Call Center, Health Network, Health Utilization Management

Serving individuals with mental health, developmental disability and substance use issues in
Alexander, Alleghany, Ashe, Avery, Buncombe, Caldwell, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, Watauga, Wilkes and Yancey counties
For Immediate Help, Call 1-800-849-6127                    For Customer Services, Call 1-888-757-5726                    For TTY Calls, contact Relay NC at 711
Compliance Hotline: 1-866-916-4255 Copyright © 2009 - 2015      Smoky Mountain LME/MCO      All Rights Reserved Privacy Policy