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Llame a 1-800-849-6127 para averiguar cómo obtener los servicios y el apoyo para la salud mental, discapacidades del desarrollo y abuso de sustancias las 24 horas del día, 7 días de la semana en su comunidad. Materiales en español para los miembros se puede solicitar llamando al número anterior.

Call 1-800-849-6127 to find out how to obtain services and support for mental health , developmental disabilities and substance abuse 24 hours a day, 7 days a week in their community. Materials in Spanish for members can be requested by calling the number above.

Want to join the Smoky Mountain CFAC?
Click HERE to fill out an application.

Read our CFAC brochure to learn more. ( English / Spanish )
Upcoming CFAC Meetings
CFAC Meeting Minutes

One of the most fundamental changes that reform brings is the expectation that every Local Management Entity (LME) establishes a Consumer and Family Advisory Committee (CFAC) to serve as active partners with Smoky Mountain's Board and Administration in implementing the goals of reform. The Smoky Mountain CFAC was initiated in July of 2002 and has worked in collaboration with Smoky Mountain LME/MCO in developing and reviewing the local business plan.

While Smoky Mountain LME/MCO has had several projects that have involved consumer and family advocates, the CFAC represents a more focused and structured way for Smoky Mountain and other LMEs to work in "constructive partnership" with consumers and families to infuse their experiences into service delivery models and community collaboration. Key roles of the CFAC include:
  • Establishing a line of communication with administration and to listen to issues and programs being considered, identify local service needs in the new system, and to identify informal resources in communities;
  • Serve as a voice for other individuals and family members who have mental health, developmental disability and substance abuse need. CFAC members should talk with other people in their communities about needed services, supports and resources.
  • Participate in advocacy efforts for changes that the State should consider as part of reform.
  • Look at quality improvement and quality assurance to ensure high quality services in the communities served by Smoky Mountain LME/MCO.
  • Work to initiate programs that allow for peer support and consumer advocacy in each community.
If you would like to contact the Smoky Mountain CFAC, or get more information, you may send an e-mail to: You may also contact Brian Shuping in the Central Region office in Lenoir at 828-759-2160 ext. 3324.

2014-2015 CFAC Member List

Western Region CFAC Members
Jere Annis - Clay County
Judith Annis - Clay County
Brainard Cummins - Jackson County
Nell Cummins - Jackson County
Rebecca Garland - Cherokee County
Jason Hedrick - Jackson County
Judy Johannsen - Macon County
Dan Lane - Haywood County
Bill Manware - Jackson County
Amy Swanger - Haywood County
Herb Van der Ven - Haywood County
Mary Ann Widenhouse - Macon County

WHN Legacy Region CFAC Members
Nancy Baker - Rutherford County
Bill Cook - Mitchell County
Joe Crowder - Polk County
Larry Davis - Yancey County
Debbie Hamrick - Rutherford County
Leslie Huntley - Polk County
Jane Lindsey - Henderson County
Tammy Newbery - Rutherford County
Tracey Turner - Buncombe County
Lori Whitt - Polk County
Dreama Wilson - Buncombe County

Central Region CFAC Members
Tina Church - Caldwell County
Lillian Hensley - Caldwell County
Amy Hopke - Alexander County
Susan Jenkins - Alexander County
John Loftis - McDowell County
Pat McGinnis - McDowell County
Susan Monroe - McDowell County
Ken Roberts - Caldwell County
Tammy Sanabria - Caldwell County

Northern Region CFAC Members
Genevieve Austin - Watauga County
Kristie Brown - Watauga County
Karen Gross - Ashe County
Merlie Jackson - Wilkes County
Kyle Keeter - Watauga County
Fred Martin - Wilkes County
Justin Mikel - Watauga County
Helga Wilson - Watauga County
Anne Margaret Wright - Ashe County

Serving individuals with mental health, developmental disability and substance use issues in
Alexander, Alleghany, Ashe, Avery, Buncombe, Caldwell, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, Watauga, Wilkes and Yancey counties
URAC Accredited Health Call CenterURAC Accredited Health Utilization ManagementURAC Accredited Health Network
For Immediate Help, Call 1-800-849-6127                    For Customer Services, Call 1-888-757-5726                    For TTY Calls, contact Relay NC at 711
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