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Consumers’ privacy rights are addressed in Smoky Mountain LME/MCO’s Notice of Privacy Practices.
Employment Opportunities
For any of the positions listed below, you can fill out the following application. It is offered in Adobe Reader (.PDF) and Microsoft Word (.DOC) formats. There are two parts, the application and the extension. Please use the Extension document if you need to add additional previous employment information that will not fit in the space provided on the main Application document.

Microsoft Word (.DOC) Format - Application - Extension

Adobe Reader (.PDF) Format - Application - Extension

Once you have completed the application, you may fax a copy to 828-586-3965 and please be sure to send a hard copy to the address below:
Smoky Mountain Center
Department of Human Resources
44 Bonnie Lane
Sylva, NC 28779

PLEASE NOTE: All fields on this application are required and must be completed to be considered for the position you are applying for. All incomplete applications will be returned.

You can also view, and apply for, our open positions through CareerBuilder.

Smoky Mountain Center participates in E-Verify®.
E-Verify(R)
E-Verify® is a registered trademark of the U.S. Department of Homeland Security

Current Open Positions

Customer Service Clinician- One Position Available- Shift is 2:30pm-11:30pm
Classification: To be determined by qualification and experience of candidate
Date Posted: 12/20/2013
Position Number: TBA
This position is within the Customer Services Department at Smoky Mountain Center. The Customer Service Clinician is responsible for providing an array of functions to assist consumers in receiving clinically appropriate assessments and services. Telephone calls come to the unit via a 1-800 number...   Click here for more
 
I/DD Olmstead Specialist
Classification: To be determined by qualification and experience of candidate
Date Posted: 12/20/2013
Position Number: TBA
This position will have a depth of understanding of the Olmstead lawsuit in relation to how it can ensure individual rights are respected and services are determined by a person centered process. The I/DD Olmstead Specialist will focus on ensuring the person is residing in the least restrictive env...   Click here for more
 
Support Specialist
Classification: To be determined by qualification and experience of candidate
Date Posted: 12/20/2013
Position Number: TBA
This position shall be responsible for technical and administrative support and training related to web based applications, network and computer systems. This position shall provide front line technical support and training utilizing vendors and other staff to minimize downtime for development, imp...   Click here for more
 
I/DD Care Coordinator -Four Positions Available
Classification: To be determined by qualification and experience of candidate
Date Posted: 12/18/2013
Position Number: TBA
This Intellectual and Developmental Disabilities (I/DD) Care Coordinator is responsible for providing comprehensive care coordination and monitoring (treatment planning case management) to individuals having a primary Intellectual Developmental Disability, which may include a secondary Mental Health...   Click here for more
 
SharePoint Analyst
Classification: To be determined by qualification and experience of candidate
Date Posted: 12/17/2013
Position Number: TBA
The primary purpose of this position is the direct responsibility for the development, implementation, and management of SharePoint based web site and all related activities that affect the use of the SharePoint site. This position will do the design, development, deployment and management of all we...   Click here for more
 
Director of Business Operations
Classification: To be determined by qualification and experience of candidate
Date Posted: 12/13/2013
Position Number: TBA
This position will be responsible for ensuring effective and efficient operations within the finance department, including accounting and claims. This position will perform analytics related to claims data. This position will directly supervise the Claims Director. This position, along with CFO an...   Click here for more
 
Sr. Director – Finance
Classification: TBA
Date Posted: 12/10/2013
Position Number: TBA
This position serves as the Sr. Director - Finance. This position will demand experience in Public Sector Managed Care, Behavioral Health Care or Hospital Financial Modeling, Contract Negotiations and Rate Setting....   Click here for more
 
Peer & Family Support Specialist
Classification: To be determined by qualification and experience of candidate
Date Posted: 12/5/2013
Position Number: TBA
Under the supervision of the Consumer Relations Director, the Peer and Family Support Specialist, will educate and advise consumers and their families about Mental Health, Substance Abuse, and NC Innovations benefits and services. The Peer and Family Support Specialist will assist in the developmen...   Click here for more
 
Human Resource Generalist
Classification: To be determined by qualification and experience of candidate
Date Posted: 11/27/2013
Position Number: TBA
This position is responsible for general human resource functions including recruitment, application processing, benefits, and front desk reception...   Click here for more
 
MHSA Care Coordinator-RN
Classification: To be determined by qualification and experience of candidate
Date Posted: 11/21/2013
Position Number: TBA
Performs Care Coordination functions for consumers that are medically fragile or significant chronic health conditions and have a mental health, substance abuse or co-occurring disorder who are identified as meeting the Medicaid Special Healthcare Needs populations or DMHDDSAS High Risk/High Cost de...   Click here for more
 
IDD Care Coordinator-RN -4 Positions Available
Classification: To be determined by qualification and experience of candidate
Date Posted: 11/21/2013
Position Number: TBA
Performs Care Coordination functions for consumers that are medically fragile or significant chronic health conditions and have an intellectual or developmental disability for consumers who are identified as meeting the Medicaid Special Healthcare Needs populations or DMHDDSAS High Risk/High Cost de...   Click here for more
 
Special Investigator/General
Classification: To be determined by qualification and experience o
Date Posted: 11/13/2013
Position Number: TBA
Under the direct supervision of the Program Integrity Director, the special Investigator/General participates in post-payment reviews and investigations as needed to ensure the financial and clinical integrity of SMC's mental health, developmental disability, and substance abuse programs. As assign...   Click here for more
 
GERIATRIC AND ADULT MENTAL HEALTH SPECIALTY TEAM (GAMHST) Nurse- One Position Available
Classification: To be determined by qualification and experience of candidate
Date Posted: 11/5/2013
Position Number: TBA
The position is responsible for working collaboratively with the other members of the team in providing training, education, consultation and technical assistance to recipients. Recipients are the staff of nursing homes, adult care homes, and family care homes as well as primary caregivers of indiv...   Click here for more
 
I/DD Care Reviewer
Classification: To be determined by qualification and experience of candidate
Date Posted: 11/5/2013
Position Number: TBA
The Intellectual and Developmental Disabilities (I/DD) Care Reviewer is responsible for facilitating the review of service plans and service authorization requests to ensure that individuals are receiving the most appropriate services at a given time. The I/DD Care Reviewer screens authorization re...   Click here for more
 
Data Entry
Classification: To be determined by qualification and experience of candidate
Date Posted: 10/23/2013
Position Number: TBA
This position is responsible for alpha numeric data entry into the SMC Information System Application....   Click here for more
 
Care Coordination Administrative Support
Classification: To be determined by qualification and experience of candidate
Date Posted: 10/15/2013
Position Number: TBA
This position will provide administrative support for the Care Coordination Department. This position involves extensive work in collecting and maintaining various forms of data. The employee will interact with providers, stakeholders and the public, providing information and other forms of assist...   Click here for more
 
Community Specialist
Classification: To be determined by qualification and experience of candidate
Date Posted: 10/11/2013
Position Number: TBA
This position assists in the development and implementation of preventative, educational and outreach programs. This position will also assist in establishing and facilitating Community Collaboration and Coordination with local stakeholders and Community Partners, general education to the community...   Click here for more
 
Credentialing Specialist
Classification: Office Assistant III
Date Posted: 10/10/2013
Position Number: TBA
Under the supervision and of the Credentialing Specialist Manager the direction of the Medical Director, the Credentialing Specialist is responsible for ensuring that all licensed independent practitioners (LIP) are credentialed according to established policy and procedure....   Click here for more
 
NC Tracks Billing Manager
Classification: TBATo be determined by qualification and experience of candidate
Date Posted: 9/30/2013
Position Number: TBA
This position provides daily supervision, monitoring, analysis, reconciliation, and coordination of the upstream claims and billing process. This position is responsible for claims adjudication quality control activities through continuous monitoring, audit and quality control measures. Responsibi...   Click here for more
 
(MH/SA) RN Care Manager
Classification: To be determined by qualification and experience of candidate
Date Posted: 8/29/2013
Position Number: TBA
The MH/SA- RN Care Manager provides multiple utilization review tasks, including review of service plans and authorization of clinically appropriate services. The MH/SA RN Care Manager works with service providers to facilitate appropriate service planning and service provision. As needed, the RN ...   Click here for more
 
Claims Specialist - One Position Available
Classification: To be determined by qualification and experience of candidate
Date Posted: 8/26/2013
Position Number: TBA
Responsible for all accounting functions related to a designated area of claims processing to ensure that providers receive timely and accurate payment. This position is responsible for claims adjudication quality control activities through continuous monitoring and quality control measures. Respo...   Click here for more
 
System Performance Specialist-One position available
Classification: To be determined by qualification and experience of candidate
Date Posted: 8/23/2013
Position Number: TBA
This position is an integral part of the Quality Management System Performance Team. This position works with the QM Director, System Performance on the creation of dashboard reports, assisting with analysis of performance measures, provider and consumer survey dissemination and analysis of data co...   Click here for more
 
MH/SA Care Coordinator -Three Positions Available
Classification: To be determined by qualification and experience of candidate
Date Posted: 8/23/2013
Position Number: TBA
The Mental Health/Substance Abuse (MN/SA) Adult/Child Care Coordinator is responsible for providing proactive intervention and care coordination (treatment planning case management) to individuals in identified special health care and high risk high cost populations (as supported by state funding) t...   Click here for more
 
Hospital/Integrated Account Specialist-Non-licensed-One Position Available
Classification: To be determined by qualification and experience of candidate
Date Posted: 8/23/2013
Position Number: TBA
The Hospital/Integrated Account Specialist (Non-licensed) will support the development, expansion, retention and management of hospitals in the Provider Network....   Click here for more
 
Provider Network Administrative Support-One Position Available
Classification: To be determined by qualification and experience of candidate
Date Posted: 8/23/2013
Position Number: TBA
Under the supervision and direction of the Senior Director-Provider Network or the Provider Account Director the Administrative support responsibilities include providing administrative assistance to the Provider Network Department. Responsibilities include the development and maintenance of the dat...   Click here for more
 
Claims Technician
Classification: To be determined by qualification and experience of candidate
Date Posted: 8/2/2013
Position Number: TBA
Responsible for all accounting functions related to a designated area of claims processing to ensure that providers receive timely and accurate payment. This position is responsible for claims adjudication quality control activities through continuous monitoring and quality control measures. Respo...   Click here for more
 
Systems Development Director
Classification: To be determined by qualification and experience of candidate
Date Posted: 7/30/2013
Position Number: TBA
This primary purpose of this position is to provide oversight in the design, development, and implementation of the organization's data sourcing, data warehousing, data mining, database administration, and applications analyst functions....   Click here for more
 
Application Analyst -One Position Available
Classification: To be determined by qualification and experience o
Date Posted: 7/22/2013
Position Number: TBA
This primary purpose of this position is to provide specialty in and/or cross training for applications (e.g. AlphaMCS, Dynamics GP, etc.) within each business area and the business specialist assigned to the respective business area. This particular position is focused primarily on Microsoft Dynam...   Click here for more
 
Systems Developer
Classification: To be determined by qualification and experience of candidate
Date Posted: 7/22/2013
Position Number: TBA
This primary purpose of this position is to provide specialty in and/or cross training for programming and development in a primarily MS-SQL environment, to provide and support data sourcing and data warehouse development to aid in the management and support of the organization's business operations...   Click here for more
 
Contract Performance Specialist -Licensed
Classification: To be determined by qualification and experience of candidate
Date Posted: 3/26/2013
Position Number: TBA
Under the supervision and direction of the Contract Performance Manager the Contract Performance Specialist carries out a wide array of provider relations and monitoring responsibilities to include endorsement, Provider compliance, and technical support to Providers. This position is knowledgeable a...   Click here for more
 
Senior Director -Clinical Operations
Classification: To be determined by qualification and experience of candidate
Date Posted: 1/8/2013
Position Number: TBA
The Senior Director -Clinical/UM has responsibility for oversight of a range of LME/MCO activities including (1) Senior Clinical Staff responsibilities and (2) Programmatic oversight of Utilization Review, Utilization Management, Customer Services, and Clinical Best Practices.
Senior Director ...
   Click here for more
 
URAC Accredited HEalth Network, Health Utilization Management, Health Call Center


Serving individuals with mental health, developmental disability and substance abuse issues in
Alexander, Alleghany, Ashe, Avery, Buncombe, Caldwell, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, Watauga, Wilkes and Yancey counties
For Immediate Help, Call 1-800-849-6127                    For Customer Services, Call 1-888-757-5726                    For TTY Calls, contact Relay NC at 711
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