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Return to Employment Opportunities
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Title :
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Quality Management Coordinator
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Location :
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Western Region
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Classification :
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To be determined by qualification and experience of candidate
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Position # :
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TBA
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General Statement of the Job :
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Under the supervision and direction of the Quality Management Coordinator/Specialist Manager the Quality Management Coordinator carries out a wide array of provider relations and monitoring responsibilities to include endorsement, Provider compliance, and technical support to Providers. This position is knowledgeable about the Smoky Mountain Center Providers, services and stakeholders, and uses that knowledge to implement the mission and values of Smoky Mountain Center.
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Essential Job Functions :
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Responsibility includes the endorsement application business verification, desk top, clinical interviews and the on-site review in accordance with policy adhering to all established timelines. This position is also responsible for all re-endorsement activities including on-site reviews, plans of correction and implementation reviews where appropriate to ensure compliance. This position provides technical assistance to Providers as needed relating to endorsement. This position coordinates with the Provider Network staff to ensure contracting and endorsements coincide. The Quality Management Coordinator carries a case load of Providers applicable to the assigned region. This position serves as part of a monitoring team and will assume lead for all Providers on their respective case load and assist with all other Providers. This position will provide assistance to QM and Provider Network staff on clinical issues as needed. The position is responsible for all correspondence, reports, monitoring reports, report of findings, and plan of correction activities for Providers on their case load. This position provides oversight of Providers through the use of the Frequency and Extent of Monitoring Tool, the Provider Monitoring Tool and/or Check Sheets that address North Carolina Law and Administrative Rules as well as other Federal laws, regulations and performance standards. The Quality Management Coordinator conducts desk top reviews, 0n-site reviews and staff and consumer interviews as part of the monitoring process. Reports of Findings are generated to address non-compliance issues. Knowledge of policy and procedure is essential related to monitoring, plans of correction and resolution. The Quality Management Coordinator is required to provide technical assistance whenever possible to assist SMC Providers to be successful. The Quality Management Coordinator is responsible for communicating Provider problem areas to the Quality Management Coordinator/Specialist Manager or designated others as may be appropriate for problem resolution or adverse action if needed. Targeted Monitoring focusing on a problem area may also occur using modified check sheets as a result of complaints, concerns, and incidents or as a result of a directive by the Division of MH/SAS/DD or the Department of Medical Assistance to ensure quality of care and service for consumers.
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Minimum Training and Qualifications :
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A Masters degree in public service administration, psychology, sociology, or social work or a human service field, preferably with coursework in human service planning; or graduation from a four-year college or university and two years of administrative or consultative experience in a human service program; or an equivalent combination of education and /or experience.
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Physical Requirements :
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Normal range of motion and reasonable physical health and strength will be required. Must have driver’s license and must be able to use computers, copiers and other office equipment that will be used routinely.
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Knowledge of Job :
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The position requires excellent negotiation, interpersonal and customer service skills. The position requires the ability to manage multiple competing priorities. Must be familiar with State and federal privacy regulations. Must be knowledgeable about Smoky Mountain Center (SMC) Providers, services and stakeholders. Needs to have a thorough knowledge of SMC policies, procedures, mission and values. Must be able to interact with Program Administration and other staff in a tactful and articulate manner and represent the interests of SMC in a professional manner.
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Salary :
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Grade/Step is determined by qualification and experience of candidate. Position is full-time salaried with comprehensive benefits. Work schedule is 37.5 hours per week. This position is exempt from overtime compensation.
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Deadline for Application :
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Position is open until filled
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Apply To :
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Send a NC State Application and resume to: Smoky Mountain Center, Department of Human Resources, 44 Bonnie Lane, Sylva, NC 28779. Smoky Mountain Center is an equal opportunity, affirmative action employer.
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PLEASE NOTE THAT INTERNAL APPLICANTS SHOULD BE AWARE THAT CHANGING POSITIONS
WITHIN THE AGENCY COULD RESULT IN BEING RECLASSIFIED INTO TRAINEE STATUS WHICH
WOULD AFFECT YOUR RIGHTS AS A PERMANENT EMPLOYEE. WHEN APPLYING INTERNALLY, CHECK
CLOSELY WITH HIRING SUPERVISOR AND HUMAN RESOURCES COORDINATOR TO DETERMINE IF YOU
ARE FULLY QUALIFIED FOR POSITION OR IF YOU MUST SERVE IN TRAINEE STATUS UNTIL FULLY
QUALIFIED.
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