• Smoky Mountain Center Website
• Smoky Mountain Center Extranet
• Smoky Mountain Center BUI System

Please be sure to have the following information readily available when you call:

• Description of the problem/issue - please be sure to be sitting in front of your computer with any error message(s) displayed on your screen when you call. This will help us troubleshoot your problem much more quickly.
• Additional Information - be sure to tell us what you were doing with your computer at the time the problem/issue occurred. This will allow us to understand the problem more fully and either solve the problem/issue right then, or direct your call to the appropriate person to get it resolved.
• Your Contact Information - this will allow us to contact you should we not be able to resolve your problem while you are on the phone with the technician, or if we have additional questions about the problem/issue.

Please be sure to include the following information in your email:

• Subject Line - this can be a brief description of the problem (e.g. "I can't log into BUI")
• Description of the problem/issue - in the body of your email, be sure to include a detailed description of the problem you are experiencing, including any error messages you might be receiving from the system (Please copy the wording of the error exactly).
• Your Name and Email Address - this might be included in the email already, but not all email programs are the same. To be safe, be sure to include your name and email address at the bottom of your email if possible.
• Your Phone Number - by including your phone number, you give us another way to contact you if we have any further questions about the problem you are experiencing or if we need to perform a remote control session with you to resolve the issue.
• Screenshot of any Error Messages (Optional) - If you have the capability and understand how to do this, please take a screenshot of the error message(s) and attach it to the email. This will help us in troubleshooting the problem.