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Consumersí privacy rights are addressed in Smoky Mountain Centerís Notice of Privacy Practices.

Smoky Mountain Center is a URAC Accredited Agency
SMC is a URAC Accredited Agency.
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Provider Phone Line:  1-866-990-9712

 

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Welcome to the Smoky Mountain Center Provider Page!

NOTICE EFFECTIVE JULY 1, 2012: As a waiver site Smoky Mountain Center is no longer offering contracts to all interested providers, but will enroll providers based on the needs of the local recipients and on provider network performance. SMC is an operational waiver site as of July 1, 2012. SMC held its open enrollment period during the implementation of its 1915 b/c waiver from January - June 2012.

Important Notifications for Providers:

Important Communication for Providers about Local Modifier Codes
This is an important communication. The information detailed in this communication affects MANY providers. Please pay careful attention to the information below. Please ensure this communication is forwarded to your billing staff, billing vendor or clearing house representatives that may be responsible for submission of claims and claim files to SMC. Please click the link below for more information:

(SMC Communication #26-2013)-Local Modifiers

DHHS Provider Monitoring Tools for LME-MCOs

Who To Call During Waiver Implementation

SMC Medicaid Fraud and Abuse Hotline Poster

Cover Letter for the NC Innovations Manual
Final NC Innovations Manual with Forms

NC Innovations Incident Reporting for Failure to Provide Back-Up Staffing Form

Relatives/Legal Guardians as Providers under the Innovations Waiver

NC Innovations Services Presentation

LIP Office Site Quality Review Tool

SMC-Adopted Practice Guidelines - April 2013

 

Smoky Mountain Center (SMC) is a local management entity (LME) that currently monitors state mental health, intellectual and developmental disability, and substance abuse funding for its catchment area consisting of Alexander, Alleghany, Ashe, Avery, Caldwell, Cherokee, Clay, Graham, Haywood, Jackson, Macon, McDowell, Swain, Watauga, and Wilkes counties.

Effective July 1, 2012, in addition to managing state funds, SMC will be responsible for managing Medicaid funds for all behavioral health services for Medicaid enrollees whose county of Medicaid eligibility is within our catchment area.

Download the SMC Provider Operations Manual
Updated October 2013


Serving individuals with mental health, developmental disability and substance abuse issues in
Alexander, Alleghany, Ashe, Avery, Buncombe, Caldwell, Cherokee, Clay, Graham, Haywood, Henderson, Jackson,
Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, Watauga, Wilkes and Yancey Counties

For Immediate Help, Call 1-800-849-6127                    For Customer Services, Call 1-888-757-5726                    For TTY Calls, 1-800-855-2280
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