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Smoky Mountain Center is a URAC Accredited Agency
SMC is a URAC Accredited Agency.
Click here to learn more!
AlphaMCS Training

 
AlphaMCS is the new software package from AlphaCM that Smoky Mountain Center is using to replace our aging BUI system as we have moved into the implementation of the NC Medicaid Waiver. This new system will allow us to manage the large amounts of requests and claims that come in as part of Waiver operations. Please use the training materials below to help familiarize yourselves with the new system after you have participated in one of our hands-on trainings at one of our training facilities.

**NOTE** - AlphaMCS requires the latest version of Microsoft's Silverlight plug-in for your internet browser. Please use the button below to download!
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We strongly encourage everyone in our provider network to attend one of the Hands-On or Webinar trainings listed below, as it will be necessary to gain access to the new system.

To get signed up for one of the trainings, please follow the steps below:
  • Email the SMC Training Coordinator at smc.training@smokymountaincenter.com

    • Your email should include the following:
    • Your Name
    • Your Provider Agency
    • The LME/MCOs your Agency works with
    • Your Phone Number
    • Your Office Address (Address, City, State, Zip)
    • Your Email Address
    • The date of the training you would like to attend
    • The location of the training
    • Whether you want to attend the Claims (8:45am - 12pm) or Clinical (12:45pm - 5pm) session

  • Be sure to include an alternate Date and/or Location in your email, in case your original selection is full

  • Wait for a response email from our Training Coordinator

    • If you do not receive a response from our Training Coordinator verifying you are registered, then you are not registered - We have limited spaces available, and cannot allow people to show up without registering first.

    On the day of the training, please be sure to arrive at the training facility 15 minutes prior to the start of the class. This will ensure that we can start the class on time. Please be respectful of the instructor's and the other attendees' time.

    Please feel free to download the SMC Provider Portal Training Info and Functionality Tips document (UPDATED 12/31/2012) prior to attending your registered class, as the information contained in it will be discussed during the training.

Webinar Class Procedures:
Webex invites are typically sent out two days before the class starting time. Please read the following steps to ensure that you are able to join the class session before your class begins.
  1. All attendees MUST go through the registration process detailed on this page.
    Unfortunately, we cannot make any EXCEPTIONS. Class credit will not be given to any unregistered attendees.
  2. BEFORE you try to login to the Webex class session, ensure that you have the following software installed on your computer:
    Webex has provided the following links:
    1. Internet Explorer (7, 8, 9) users must have "Active-X". Download and install this file: https://meetings.webex.com/client/T28L/atmcw11ie.msi
    2. FireFox and Chrome users must have "Java". Download and install this file: https://meetings.webex.com/client/T28L/atmcw11ns.msi
    3. MAC users. Download and install this file: https://meetings.webex.com/client/T28L/mac/intel/webex11_intel.dmg

      4. NOTE: If your computer is on a company network, and you do not have rights to install software, contact your system administrator and have him/her perform this operation.
  3. All attendees need to login during the 15 minutes prior to the session start time.
    1. CLAIMS Class - class starts at 9:00 am - Please login by 8:45 am
    2. CLINICAL Class - class starts at 1:00 pm - Please login by 12:45 pm
  4. Attendance will be verified in the following manner:
    1. By attendees email login to the Webex software, and
    2. By an oral roll call at the beginning and end of the class session
  5. All attendees are expected to be physically present during the full presentation, and each participant is expected to be actively involved in the class session. Q & A is part of the class session.
  6. Finally, have a note pad and pen handy, to record important points discussed during the session.
**PLEASE NOTE - At this time, WebEx does not support Windows 8. In order to connect to our Webinar classes, you will need to be using Windows XP (running Internet Explorer 7 or 8), Windows Vista (running Internet Explorer 7 or 8), Windows 7 (running Internet Explorer 9), or MacOSX (running Safari 4 or 5).

We have split the trainings into a Clinical Session and a Claims Session. We have also added a Webinar option for people who are unable to attend in person to receive hands-on training. Please review the session agendas and schedule below to ensure you attend the correct training:

Clinical Session Agenda Claims Session Agenda
  1. Basic Functionality
  2. Provider Details [overview]
  3. Enrollments [IPRS]
  4. Client Update Requests [All]
  5. Schedule Appointments
  6. Provider Scheduler
  7. Referral Search
  8. Treatment Plans
  9. Service Authorization Requests (SAR)
  10. Authorizations/Denials
  11. Discharge Requests
  12. Download Queue
  13. User Profile
  1. Basic Functionality
  2. Provider Details [overview]
  3. Enrollments [IPRS][overview]
  4. Client Update Requests
  5. SMC Claims Introduction Presentation
  6. CMS-1500
  7. UB-04 [if applicable]
  8. RA Reports
  9. Transactional Upload Q
  10. Download Q
  11. Generate 835
  12. User Profile

 
AlphaMCS Training Schedule
Each location will have 2 sessions - Claims (8:45am - 12pm) and Clinical (12:45pm - 5pm)

April 2013

April 4th - SMC Regional Offices
Limit of 12 Participants per Session
Claims Session - 8:45am - 12:00pm
Clinical Session - 12:45pm - 5:00pm

April 11th - Webinar Thursday
Limit of 24 Participants per Session
Claims Webinar - 8:45am - 12:00pm
Clinical Webinar - 12:45pm - 5:00pm

April 18th - SMC Regional Offices
Limit of 12 Participants per Session
Claims Session - 8:45am - 12:00pm
Clinical Session - 12:45pm - 5:00pm

April 25th - Webinar Thursday
Limit of 24 Participants per Session
Claims Webinar - 8:45am - 12:00pm
Clinical Webinar - 12:45pm - 5:00pm

May 2013

May 2nd - SMC Regional Offices
Limit of 12 Participants per Session
Claims Session - 8:45am - 12:00pm
Clinical Session - 12:45pm - 5:00pm

May 9th - Webinar Thursday
Limit of 24 Participants per Session
Claims Webinar - 8:45am - 12:00pm
Clinical Webinar - 12:45pm - 5:00pm

May 23rd - Webinar Thursday
Limit of 24 Participants per Session
Claims Webinar - 8:45am - 12:00pm
Clinical Webinar - 12:45pm - 5:00pm

 
Training Guides Training Videos
The following videos will open in a new video player window (Requires SilverLight). On slower internet connections, we recommend letting the video stream buffer before beginning playback.
Serving individuals with mental health, developmental disability and substance abuse issues in Alexander, Alleghany, Ashe, Avery, Caldwell, Cherokee, Clay, Graham, Haywood, Jackson, Macon, McDowell, Swain, Watauga and Wilkes Counties
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