Citrix is the software and hardware system that contracted agencies may use, if granted a username and password, to access the Entity EMR Software.

If you are not located in one of SMC's facilities, or if the facility you are in does not have a direct network connection back to SMC, then you will need to download the software listed below and install it to be able to access Entity.

If you have any questions or if you run into any problems during the installation, please contact the SMC Helpdesk at 828-586-5501 ext. 1499, or email the Helpdesk at helpdesk@smokymountaincenter.com  

Downloads:

• Citrix ICA Client - Windows EXE Installer
  To save the file to your computer, right-click on the link and select "Save Target As..." from the menu.

• Citrix ICA Client Installation Instructions - Adobe PDF
  To save the file to your computer, right-click on the link and select "Save Target As..." from the menu.

  Don't have the Adobe Reader software? Click here to download it. (Link will open in a new window)

Once you have completed the Citrix ICA Client installation, you can click the link below to be taken to the login page for Citrix:

https://access.smokymountaincenter.com